Refund Policy
We ensure a transparent and fair refund process to provide the best possible experience for our customers.
1. General Policy
We aim to deliver a smooth and reliable service experience. However, due to the nature of services such as TV, Internet, Mobile, and Bundle Packages, refunds are generally not available once a transaction has been successfully completed.
2. Eligibility for Refunds
Refunds may only be issued in specific cases, including:
- Duplicate or accidental payments
- Technical issues resulting in unsuccessful service delivery
3. Non-Refundable Services
Refunds are not applicable for the following:
- Payments made to telecom or utility providers
- Prepaid recharges or activated service packages
- Any service that has already been processed or activated
4. Refund Request Process
To request a refund, please contact our support team within 48 hours of the transaction. You must provide your full name, service details, transaction ID, and reason for the request. Refund requests that do not meet the eligibility criteria may be declined.
5. Processing Time
Once approved, refunds will be processed within 7–10 business days and will be returned to the original payment method used during the transaction.
6. Contact Us
If you have any concerns regarding billing or believe you were charged incorrectly, please contact our support team via phone or email. We are committed to resolving your issues quickly and professionally.